Frequently Asked Questions

How Do I Request a Quote and Place an Order?
You may request a quote via the online order form, by email or by phone. Please provide contact information and a detailed description of your order needs. For shirts, please provide shirt type (t-shirt, polo, jersey, hoodie), estimated quantities (# up to XL; # of 2XL and above), front/back/both, number of colors, wording, and artwork, if available. If you’re not quite sure what you want, that’s ok too. Just give us the basics and we will provide a few designs that can be tweaked as necessary. Once we receive this information, we will provide you with a quote and sample layouts. This quote is valid for 30 days.  Once we receive your final approval, we will begin production.
Is There an Order Minimum?
Absolutely not! You may order 1 or many. Volume discounting begins at 25 pieces for garment orders.
What Is Your Standard Turnaround Time?
To control overhead costs and remain competitive, we keep only a small amount of apparel in stock. From the time of final proof approval, we have a 5 day turnaround for up to 150 pieces and 10 days for larger orders. For smaller, in-stock orders, the turnaround time is generally within 2-3 days. If a quicker turnaround is required, please contact us and we will try to accommodate. A rush fee will apply.

Note: These times do not include shipping. Colors and sizes are not always available, especially for some youth and larger (3XL and above) sizes. You will be contacted immediately if any item is discontinued, temporarily out of stock, or has color/size limitations.

Who Supplies the Blank Products?
It is ESP Graphx’s policy that all blank products are supplied by us to ensure a quality product.
Secure Payment Options
Full payment is due upon final approval and authorization to begin production, unless other arrangements have been made. At this time, ESP Graphx accepts payments via PayPal, money order, personal check and cash. Please make checks payable to: ESP Graphx.

Note:  There will be a $35 fee for returned checks.

Delivery and Shipping Policies
ESP Graphx can deliver within a 15 mile radius free of charge and up to 30 miles for a nominal fee. Please contact us to make special arrangements for further distances or to arrange a convenient pickup time and location. We also have the ability to ship anywhere in the US. Shipping charges will be based on the size of shipment and the requested shipping speed.
How Do I Track Orders?
Once your order ships, you will receive an email confirmation with the tracking number.
Who Owns the Rights to the Artwork?
All artwork provided by you is your property and will not be re-used without your consent. Artwork designed by ESP Graphx will remain the property of ESP Graphx.

Disclaimer: ESP Graphx holds no license rights and accepts no liability for copyright or trademark infringement on designs submitted and/or manufactured by you. By submitting a copyrighted or trademarked design, you warrant that you have been authorized by the owner/agent to have that design manufactured by us on your behalf.

Returns & Refunds
Unfortunately, all product sales are final with the exception of defects in material or quality. Please read our Proof & Production Policy.
Our Proof & Production Policy
At ESP Graphx, we take pride in our work; however, the final examination for accuracy is your responsibility. Before granting approval, please examine all proofs carefully for errors in spelling, punctuation, numbers, graphics, colors, sizes and general layout. Further, you, the customer, have the responsibility of inspecting final products and notifying ESP Graphx of any defects within 48hrs of receipt/delivery. We will work with our customers to quickly rectify any errors, omissions and defects on our part.  Please note that there may be slight color variations in the dye across the t-shirt brands and this will not be considered as a defect.

Thank you for choosing ESP Graphx!